Return Policy

important information


 

Shipping and handling costs are non refundable.  

You are responsible for the cost of returning goods to us.

International customers may also be charged freight cost depending on the country you are returning the item/s from.

 

You can opt for an exchange if you prefer.

 

Please note that Blaucraut is not responsible for lost or stolen packages, or any items that are returned to us in error.

Ensure your return item/s are securely packed to prevent any damage whilst in transit.

Any item/s returned are your responsibility until they reach our shop.

We recommend and advise when sending your return parcel that you use a postal tracking service to ensure safe delivery to us. Please notify our on-line team via email that you have sent your parcel.

 


Blaucraut on-line returns address:

Blaucraut

Gärtnerstrasse 24

D-10245 Berlin Germany

 

 

We reserve the right:

It is at our discretion to process your exchange, on-line credit or refund subject to you meeting our return conditions and stock availability.

We will notify you immediately via email using the details you have provided once we receive your item/s to our shop.

 

Please note that our website is in Euro only.

When purchasing you will be charged according to your country currency and its conversion rate.

Blaucraut is not liable for any discrepancies in pricing.

 

All refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder via your PayPal. The refund  can take anywhere up to 7 business days to be processed/credited back to you.

 

All orders are subject to availability.

 

Every effort has been made to portray the colours of our products that appear on our website as accurately as possible.

We cannot guarantee any colour will be completely accurate.


Promotions on-line may differ from or not be available in our retail stores and vice versa.

All prices are correct at the time of publication; however we reserve the right to alter prices for any reason.